Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 5-10 business days. For more details, check our Shipping Policy.

Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times depend on the destination.

Can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. See our Return Policy for more details.

How do I request a return?
Visit our Returns Center to initiate a return.

Payments

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, all transactions are encrypted for your safety.

Product Care

How do I care for my hair accessories?
Avoid exposure to water and harsh chemicals. Store them in a dry place to maintain their quality.

Are your products durable?
Yes, our hair clips are made with high-quality materials for long-lasting use.

Other Questions

Do you offer gift wrapping?
Yes! Select the gift-wrap option at checkout.

Can I cancel or change my order?
If your order hasn’t been processed, contact us immediately. Once shipped, changes can’t be made.

For more information, visit our Help Center.